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FAQ

HOW CAN WE BE OF HELP?

WHAT DOES NEW LINEAGE MEAN?
THE MEANING BEHIND OUR BRAND NAME IS FOUND IN JOHN 1:12-13 "YET TO ALL WHO DID RECEIVE HIM, TO THOSE WHO BELIEVED IN HIS NAME, HE GAVE THE RIGHT TO BECOME CHILDREN OF GOD - CHILDREN BORN NOT OF NATURAL DESCENT, NOR OF HUMAN DECISION OR A HUSBAND'S WILL, BUT BORN OF GOD."

VISIT OUR ABOUT PAGE TO KNOW MORE ABOUT WHO WE ARE.

HOW DO I CARE FOR MY GARMENTS?

T-SHIRTS:

WASHING: WE STRONGLY RECOMMEND YOU COLD WASH YOUR T-SHIRTS WITH LIKE COLORS.

DRYING: WE RECOMMEND HANG DRYING OR TUMBLE DRY LOW TO INCREASE THE LONGEVITY OF YOUR T-SHIRT.

IRONING: AS A RULE OF THUMB, WE PLACED THE "NO IRONING" SYMBOL IN OUR NECK LABELS. HOWEVER, YOU MAY IRON YOUR T-SHIRTS INSIDE-OUT WITHOUT IRONING THE GRAPHIC DIRECTLY TO AVOID DAMAGING IT.

DO YOU ALLOW RETURNS AND EXCHANGES?

WE ACCEPT RETURNS AND EXCHANGES GIVEN THE GARMENTS ARE RETURNED IN THE CONDITION THAT THEY WERE RECEIVED WITHIN 30 DAYS OF PURCHASE DATE. VISIT OUR RETURN POLICY PAGE FOR ADDITIONAL DETAILS.

WHERE DO YOU SHIP?

WE NOW SHIP INTERNATIONALLY! YAY! PLEASE NOTE THAT IMPORT DUTIES, TAXES AND BROKERAGE FEES ARE NOT INCLUDED IN THE PRODUCT PRICE OR SHIPPING & HANDLING COSTS AT CHECKOUT. THESE ADDITIONAL FEES WILL BE COLLECTED UPON DELIVERY FROM THE CARRIER, VARY FROM COUNTRY TO COUNTRY AND ARE THE BUYER'S RESPONSIBILITY. CHECK WITH YOUR COUNTRY'S CUSTOMS OFFICE BEFORE PURCHASING TO DETERMINE THESE ADDITIONAL COSTS. IF YOU NEED HELP FINDING THIS INFORMATION, FEEL FREE TO CONTACT US!

WILL I GET TRACKING WITH MY ORDER?

YOU WILL RECEIVE TRACKING WITH EVERY ORDER AND YOU'LL BE ABLE TO TRACK YOUR PACKAGE'S WHEREABOUTS ANYTIME YOU LIKE!

HOW LONG WILL MY PACKAGE TAKE TO ARRIVE?

ORDERS ARE PROCESSED FOR SHIPPING WITHIN 1-3 BUSINESS DAYS(ESPECIALLY DURING LAUNCH DAYS) OF PURCHASE AND GENERALLY, TAKE 3-5 BUSINESS DAYS TO ARRIVE DEPENDING ON DESTINATION AND THE SHIPPING SERVICE YOU SELECTED. REAL-TIME SHIPPING PRICES AND SHIPPING TIME ARE SHOWN DURING THE CHECKOUT PROCESS.
DIDN'T FIND WHAT YOU WERE LOOKING FOR? CONTACT US HERE FOR US TO ANSWER ANY OTHER QUESTIONS FOR YOU.