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Return/Exchange Policy

WE PROUDLY STAND BEHIND THE QUALITY OF OUR GARMENTS AND WE WANT TO ENSURE THAT YOU HAVE A SATISFYING EXPERIENCE WITH US. HOWEVER, WE UNDERSTAND THAT SOMETIMES THINGS JUST WON'T BE RIGHT.

 

WE OFFER RETURNS AND EXCHANGES* ON ALL PRODUCTS SOLD ON OUR SITE. YOU CAN RETURN YOUR PURCHASED PRODUCT(S) FOR A REFUND WITH NO QUESTIONS ASKED! ALL WE ASK IS THAT YOU RETURN THE ITEM IN THE SAME CONDITION IN WHICH IT WAS RECEIVED. REFUNDS WILL NOT BE GRANTED TO WORN, WASHED OR ALTERED ITEMS. REFUNDS AND EXCHANGES CAN BE MADE WITHIN 30 DAYS OF PURCHASE DATE. EXCHANGES* WILL ONLY BE MADE WITH A RECEIPT/ORDER NUMBER. RETURNS/EXCHANGES ARE PROCESSED WITHIN 1-3 BUSINESS DAYS FROM WHEN WE RECEIVE THE ORIGINAL ITEMS. TO ENSURE THE PROMPT AND EFFICIENT PROCESSING OF YOUR RETURN, PLEASE INCLUDE A COPY OF YOUR RECEIPT OR ORDER NUMBER IN YOUR RETURN PACKAGE.

 

REFUNDS:

 

ONCE WE RECEIVE YOUR RETURN ITEM, WE WILL NOTIFY BY EMAIL THAT WE HAVE RECEIVED YOUR RETURN ITEM(S). REFUND WILL BE DISTRIBUTED TO THE ORIGINAL PAYMENT METHOD AT THE FULL AMOUNT WITHIN 14 BUSINESS DAYS.

 

RETURN SHIPPING TERMS:

 

IN THE UNFORTUNATE INSTANCE OF A MISTAKE MADE BY US SUCH AS AN INCORRECT ITEM, COLOR OR SIZE, WE WILL COVER THE EXPENSE OF YOUR RETURN SHIPPING LABEL. OTHERWISE, YOU ARE RESPONSIBLE FOR RETURN SHIPPING COSTS.

INTERNATIONAL PURCHASES:

INTERNATIONAL ORDERS ARE FINAL! RETURN/EXCHANGE POLICIES DO NOT APPLY UNLESS YOU RECEIVED THE WRONG PRODUCT. IN THIS CASE, PLEASE CONTACT US AND WE WILL BE HAPPY TO ASSIST YOU.

EXCHANGES:

 

*IF YOU'RE MAKING AN EXCHANGE PLEASE CHECK AVAILABILITY FOR THE PREFERRED ITEM BY SENDING US AN EMAIL AT INFO@NEWLINEAGEAPPAREL.COM.

ALL RETURNS ARE TO BE SHIPPED TO:

 NEW LINEAGE                                                      P.O BOX 70010                                                      LOS ANGELES, CALIFORNIA, 90070

FOR ANY OTHER QUESTIONS ABOUT OUR RETURN/EXCHANGE POLICY, CONTACT US AT INFO@NEWLINEAGEAPPAREL.COM OR VISIT OUR FAQ PAGE FOR OTHER COMMON QUESTIONS.